The Account Manager (AM) works in concert with Sales as the liaison between the Customer (Show Management), Facilities, and Operations staff responsible for production, planning, and execution of trade shows or events as assigned by Management.
The Account Manager takes all appropriate and necessary actions to ensure clients regard the organization in high esteem and rely upon us as their dependable resource for all current and future trade shows and events.
To provide exceptional customer service to both internal and external customers during all phases of a project.
Job Responsibilities
Understand and embrace the AM role as the link between Show Management (SM) and our Organization.
Build Show Proposals as “tasked” by Sales
Revise as needed
Communicate with Sales on any/all SM requirements or activities:
Schedules/Floorplans/Graphics
SM builds: E-Ways, Pub Bins, Registration, etc.
Produce all work orders to reflect any/all SM requirements or activities
Sets Deadlines and completes any revisions necessary
Monitors progress and adjusts as necessary
Communicate with Sales on all Outside SM Vendor requirements, such as: Cleaning, Security, and Electrical
Set timelines, schedules, and purchase orders for all SM outside vendors
Send Draft Kit to SM for approval, followed by providing all ESM, Show Kit information to CSR Manager
Send exhibitor template to SM for detailed/accurate exhibitor lists used for NetSuite ordering and ID signs
AM’s task CSR Manager with approved exhibitor lists and kit pricing
Submit task for floorplan requests
Submit to SM for approval
Revise as necessary
Submit to FM or facility as required
Attend Job Launch and Show meetings when necessary
Work collaboratively with internal and external customers as necessary
Preparation of accurate and detailed invoices; ensure all items have been properly billed to the client per the contract and change orders from show site
Establish due dates with vendors in collaboration with production AM’s and shop
Demonstrate the ability to work on multiple projects, meet deadlines and hold strong attention to detail in a fast-paced environment
Is physically present at Show-Site for move in/out; this includes traveling with shows as necessary
Be willing and able to calmly shift priorities under pressure as necessary
Respond to all emails or messages in an appropriate timeframe
Performs additional tasks as assigned by VP Operations
Consistently act in a professional manner. Honor the organizations values of Integrity, Leadership, Quality, Collaboration, and Service Excellence. Ensure that your day-to-day decisions reflect the values and mission statement of LVE.
Job Requirements
High School Diploma or GED equivalent
2 years minimum experience in Account Management preferred
Ability to work extensive hours during busy seasons while contributing to several projects and shows at once
General knowledge of Microsoft Word, Excel, and Adobe Pro
Experience with communicating via email in a professional setting
Strong integrity while handling sensitive client information