LVE Exhibitor Services (ES) department works directly with customers in-person, by phone and email to provide assistance, resolve complaints, answer questions, and process orders.
LVE Exhibitor Services always goes the extra mile to ensure the exhibitors have a seamless experience and feel completely satisfied with our services.
Job Responsibilities
Respond to emails in a timely manner
Assist customers over the phone
Enter orders, process payments, provide customers with their login credentials, as well as entering customers information on their profile page
Entering freight receivers in NetSuite
Collecting payments on outstanding invoices both at the office and show site
Work hand and hand with account managers to ensure you have the latest exhibitor list, and show information
Create ES Work Orders for any orders containing items from the LVE Shop department
Complete freight, labor, and carpet audits
Coordinate with internal departments to ensure ES Work orders, Graphics, as well as all orders have been fulfilled prior to show move in
Demonstrate the ability to work on multiple projects
Clear communication with both internal departments and clients
Be willing to have a flexible schedule on show site days and open to overtime during busy seasons
Having a knowledgeable presence and positive attitude when working the service desk
Be able to resolve customer complaints in a professional manner, both at the office and at show site
Be punctual at the office and show site
Ensure that your day-to-day decisions reflect the values of LVE
Maintain effective and consistent communication of ongoing projects with your internal department and department manager
Job Requirements
High School Diploma or GED equivalent
2 minimum of years of customer service experience
Ability to work extensive hours during busy seasons
Ability to handle and contribute to several projects and shows at once
General knowledge of Microsoft Word, Excel, and Adobe Pro
Experience with communicating via email in a professional setting
Strong integrity while handling sensitive client information