Exhibitor Services Representative

 
 

Job Purpose

  • LVE Exhibitor Services (ES) department works directly with customers in-person, by phone and email to provide assistance, resolve complaints, answer questions, and process orders.
  • LVE Exhibitor Services always goes the extra mile to ensure the exhibitors have a seamless experience and feel completely satisfied with our services.


Job Responsibilities

  • Respond to emails in a timely manner
  • Assist customers over the phone
  • Enter orders, process payments, provide customers with their login credentials, as well as entering customers information on their profile page
  • Entering freight receivers in NetSuite
  • Collecting payments on outstanding invoices both at the office and show site
  • Work hand and hand with account managers to ensure you have the latest exhibitor list, and show information
  • Create ES Work Orders for any orders containing items from the LVE Shop department
  • Complete freight, labor, and carpet audits
  • Coordinate with internal departments to ensure ES Work orders, Graphics, as well as all orders have been fulfilled prior to show move in
  • Demonstrate the ability to work on multiple projects
  • Clear communication with both internal departments and clients
  • Be willing to have a flexible schedule on show site days and open to overtime during busy seasons
  • Having a knowledgeable presence and positive attitude when working the service desk
  • Be able to resolve customer complaints in a professional manner, both at the office and at show site
  • Be punctual at the office and show site
  • Ensure that your day-to-day decisions reflect the values of LVE
  • Maintain effective and consistent communication of ongoing projects with your internal department and department manager


Job Requirements

  • High School Diploma or GED equivalent
  • 2 minimum of years of customer service experience
  • Ability to work extensive hours during busy seasons
  • Ability to handle and contribute to several projects and shows at once
  • General knowledge of Microsoft Word, Excel, and Adobe Pro
  • Experience with communicating via email in a professional setting
  • Strong integrity while handling sensitive client information
 
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